What are the warranty conditions?
Aesty provides a ONE (1) YEAR manufacturer’s warranty on Aesty products purchased from Aesty Online Store for your own use and not for resale purposes.
What is the coverage of the warranty?
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Aesty is warranted against manufacturing defects for ONE (1) YEAR from the date of original purchase when used in accordance with Aesty 's user guidelines
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Aesty will cover the shipping costs if a confirmed defective item that's covered by the warranty has to be sent back to us
What is excluded in this warranty?
This warranty doesn't cover:
- Non- Aesty branded product, normal depletion, wear and tear of consumable parts such as batteries and charging cables
- Damage by being exposed to unusual circumstances including but not limited to abuse, misuse, and accident
- Damage or malfunction by being exposed to environmental influences, climate conditions or situations that can possibly affect a product’s operation and/or functions
- Modifications, unauthorized repairs or other causes that aren't defects in manufacturing
- Damage or malfunction caused by an incorrect combination with other products or equipment
What Is The Evaluation Procedure?
- If a customer receives a defective product, they must report it to Aesty by emailing info@aesty.com in order to receive warranty service within warranty period.
- After submitting a request to make a warranty claim, Aesty requires the customer to provide video proof of the issue to accurately identify whether the issue is a bug or manufacturing defect.
- Customers may need to respond to questions in order to help diagnose issues, and must follow Aesty or its agents' procedures to receive warranty service.
- If the defect isn't covered by the warranty, the customer is responsible for any associated costs.
Note: Video proof is required for us to remotely check the issue. Without any supporting documents proving the defect,
we can't correctly process your request for a replacement
